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Best Practices

The following are the best practices for ITIL standards compliance when using Ivanti Service Manager:

Working with the Service Catalog

Working with Changes and Change Management

Working with Configuration Item Management

Working with Incidents and Incident Management

Working with Inventory Management

Working with Problems and Problem Management

Working with Knowledge Management

Service Manager powered by HEAT

Working with Releases and Release Management

Working with Service Availability Management

Working with Event Management

Working with Financial Management


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