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Best Practices

The following are the best practices for ITIL standards compliance when using Ivanti Service Manager:

•Working with the Service Catalog

•Working with Changes and Change Management

•Working with Configuration Item Management

•Working with Incidents and Incident Management

•Working with Inventory Management

•Working with Problems and Problem Management

•Working with Knowledge Management

•Service Manager powered by HEAT

•Working with Releases and Release Management

•Working with Service Availability Management

•Working with Event Management

•Working with Financial Management